FAQ's

TOP 5 Questions:

At the time of order confirmation, you will receive an email with a link to the tracking details. You simply need to click on it and it will re-direct you to the shipping service provider’s page.
You will receive all the information you need.

Preparation:
• Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
• Contact London Rag Customer Care and Notify regarding the Return and Reason of return – reach out to us on support@londonrag.in / Chat support on the website.
• Please notify us within 7 days after delivery and remember to get in touch before returning. You can do this by contacting us and our team will look into it.

Refund:
• Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.
• Returns Subjected to Quality Check upon receiving in our warehouse.
• If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
• Once confirmed Faulty Goods/ Manufacturing Defect we will refund/exchange on

After we have received
your parcel in the warehouse, our team would do a thorough check on the
product. Once that is done, we will process your refund within 3-5 Working days.

London Rag, delivers to IndiaHong Kong, Singapore, Malaysia, Philippines and United States of America. Stay tuned on our
website & social media handles to get regular updates on our process. Happy Shopping!

We always feel happy in listening to our customer queries & helping them with the best
solutions. In case you want to return any product, you can write to us at support@londonrag.in / Chat support on the website. With a reason to
return. If it fits our return requirement, we’ll process a pick-up for you.
You’ll receive an email consisting with a return label & arrange a feasible pick-up time.

Firstly you would not receive a damage product from our end. But due to any reason you do, it’s all on us! All you need to do is
• Take pictures of the damage part of the product and mail it to support@londonrag.in / Chat support on the website.
• Once our team has reviewed your mail, we will send you an acknowledgment mail back
• We will send you the replacement of the same product within 5-7days

Orders & Delivery:

At the time of order confirmation, you will receive an email with a link to the tracking details. You simply need to click on it and it will re-direct you to the shipping service provider’s page. You will receive all the information you need.

London Rag, delivers to IndiaHong Kong, Singapore, Malaysia, Philippines and United States of America. Stay tuned on our
website & social media handles to get regular updates on our process. Happy Shopping!

Firstly you would not receive a damage product from our end. But due to any reason you do, it’s all on us! All you need to do is
• Take pictures of the damage part of the product and mail it to support@londonrag.in / Chat support on the website.
• Once our team has reviewed your mail, we will send you an acknowledgment mail back
• We will send you the replacement of the same product within 5-7days

We normally deliver most orders between 2-8 business days. You will be notified once your product is ready to ship and dispatch.

As soon as you place an order with us, you will receive an email from our support team on your registered Email ID stating your order conformation.

We follow a minimum delivery cycle of 2 to 8 business days. Some factors such as non-availability of stock, the delivery cycle on the logistic partner’s, delivery location, weather conditions & natural calamities may cause a delay in delivery. We always value our customers & their feedback.

During the holiday season or other times the delivery can be affected by heavy demand of products in a particular region. Also, if the customer requests a change in location, the delivery time gets expanded. You will be notified in case there is a change in delivery time through email.
Should you face any other problems in delivery, you can notify us at support@londonrag.in / Chat support on the website.

Return & Refund:

We do accept returns and exchange and look after customer to customer, case to case so that our customers have complete sense of satisfaction – we offer exchanges as well as returns.

Preparation:
• Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
• Contact London Rag Customer Care and Notify regarding the Return and Reason of return – reach out to us on support@londonrag.in / Chat support on the website.
• Please notify us within 7 days after delivery and remember to get in touch before returning. You can do this by contacting us and our team will look into it.

Refund:
• Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.
• Returns Subjected to Quality Check upon receiving in our warehouse.
• If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
• Once confirmed Faulty Goods/ Manufacturing Defect we will refund/exchange on our cost.

After we have received your parcel in the warehouse, our team would do a thorough check on the product. Once that is done, we will process your refund within 3-5 Working days.

Counting from the date your order is received, you have 7 days in which to return the products ordered.

Yes you can exchange the products within days of delivery.

Payment & Promotions:

We offer free shipping all over India. There are no hidden charges applicable except the ones
that can be charged by your Credit Card Company or online payment gateway (if any).

We offer complete transparency & no hidden costs to our customers. On our end you will only
be billed the final amount seen on your account screen, we are not liable for any charges that you may be charged by your credit card or online payment provider.

We accept the following payment cards:
• Gpay
• Visa
• Master Card
• Maestro
• American Express
• Diners Club
• Discover
• JCB
Note: All payments must be made online when placing your order.

• You are out of time! That code could’ve expired now, as we run offers for a limited time.
• It might be applied to the already discounted product(s)
• Most of our code come with an expiry date; still have doubts then get back to us on support@londonrag.in / Chat support on the website.