We do accept returns and exchange and look after customer to customer, case to case so that our customers have complete sense of satisfaction – we offer exchanges as well as returns.
PLEASE FOLLOW THE PROCESS BELOW FOR RETURNING YOUR PARCEL:
- Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
- Contact London Rag Customer Care and Notify regarding the Return and Reason of return – reach out to us on firstname.lastname@example.org
- Please notify us within 7 days after delivery and remember to get in touch before returning. You can do this by contacting us and our team will look into it.
- Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.
- Returns Subjected to Quality Check upon receiving in our warehouse.
- If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
- Once confirmed Faulty Goods/ Manufacturing Defect we will refund/exchange on our cost.
ACCEPTABLE CONDITIONS ELIGIBLE FOR RETURNS:
1) Faulty Goods/Manufacturing Defect/Other Reason(s)
2) Can I have an Exchange Instead of a Refund?
Yes we do offer exchange. Please do contact Customer Care for more information.
Once we’ve received your returned parcel, we’ll send you a confirmation email. As soon as we’ve processed your return, we’ll issue a refund. We’ll make sure to process your return within approx. 10 working days.